Whether you are an eCommerce seller dispatching a heavy customer order, an SME sending a one-off shipment, or a homeowner receiving large DIY materials, pallet shipping is the easiest way to move big items.
When booking through Palletways Online, your shipment is completed as a kerbside delivery.
If you’ve never booked a pallet courier before, you might wonder what “kerbside” actually means and how to prepare. Here is everything you need to know for a smooth pallet collection or delivery.
What Does “Kerbside Pallet Delivery” Mean?
Kerbside pallet delivery means your driver will unload your pallet onto a safe, accessible, flat surface at the edge of your property, usually the pavement, driveway entrance, or roadside right outside. Our drivers endeavour to leave the pallet as close to the property as possible.
Why Do We Deliver to the Kerb?
- Safety First: Pallets are heavy! Tail-lifts and manual pump trucks need hard, even ground to roll safely without tipping.
- Property Protection: Vans and heavy pallet trucks cannot drive over soft lawns, gravel driveways, or steep inclines without risking damage to the surface or the goods.
- Driver Regulations: Health and safety rules mean drivers aren’t permitted to carry items indoors, navigate stairs, or cross fences.
What to Expect on Delivery Day
When your driver arrives with your pallet:
- Finding the Spot: The driver will assess the area and choose the safest, closest flat spot to your address.
- Unloading: Using a lorry tail-lift and a manual pump truck, the driver will lower the pallet from the vehicle onto the ground.
- Handover: The pallet is moved using a pump truck to a suitable location. The driver cannot unpack the box, carry individual items into your home or shop, or take the wooden pallet away with them. This is standard practice for UK pallet delivery.
How to Prepare for Your Pallet Collection or Delivery
A little preparation goes a long way. Follow this quick checklist to avoid delays or failed attempts:
- Check the Surface: Ensure the drop-off area is level, solid, and smooth (tarmac or concrete works best). Pump trucks cannot roll over loose gravel, grass, or steep slopes.
- Clear the Access: Move cars, bins, or outdoor debris out of the way so the lorry has plenty of room to park and lower its tail-lift.
- Flag Access Issues Early: Narrow lanes, low bridges, or tight cul-de-sacs? Let us know when booking online so we can assign a smaller delivery vehicle if necessary. You can send an email to: UKonlinesupport@palletways.com
- Plan Your Next Steps: Since the driver delivers to the kerb, make sure you have extra hands or equipment ready if you need to move the contents inside your building or garage.
Now that you know what kerbside pallet delivery is, why not consider what to do with the pallet after delivery? We created an article discussing what you can do with your pallet after delivery, including proper disposal, reuse and DIY ideas. You can read it here.
Book Your One-Off Pallet Delivery in Minutes
Need to send a single pallet across the UK or Europe? You don’t need a business account or minimum shipping volume.
With Palletways Online, you can get an instant quote, pick a delivery window, and track your pallet every step of the way.
- Trusted, reliable UK-wide network – rated Great on Trustpilot (over 5,000 reviews)
- No account required, just simple booking of pallets as needed
- Real-time online tracking
Ready to send a pallet? Click here for a free pallet quote.
