There are several websites that allow you to send a one-off pallet online, but these companies don’t provide the same reliability and service excellence as we do. In this article, we explain why Palletways Online is the best pallet delivery service in the UK.

We’re not a price comparison broker

There are a handful of online pallet shipping companies that disguise the fact that they don’t actually provide the service themselves. Instead, the customer’s pallet is sent through a pallet network like Palletways. The websites in question add a markup fee on to the order to ensure they make money.

Not only do you end up paying an inflated price for a service you could source directly, but you also risk being left stranded if something goes wrong. Because these brokers are just middlemen without their own fleet or logistics infrastructure, their customer service teams are rarely equipped or motivated to solve urgent transit issues. When delays happen, they can only pass messages back and forth, leaving you with slower answers and no real accountability.

We provide the best pallet delivery service

When you book with Palletways Online, you’re cutting out broker fees and dealing straight with the people who do the work. We have extremely high standards, ensuring pallets are collected and delivered within their allocated timeframes, without damage, and with excellent customer service.

We bring together over 140 local delivery experts across the UK to power the award-winning Palletways service. Because our team members are always just minutes away from your address, you get fast collections, reliable deliveries, and direct support from the people actually handling your freight.

Flexible pallet collection and delivery

When getting a quote, you have a 2-week window to select a pallet collection date. Whether you need an urgent next-day collection or want to select a convenient date up to 14 days in advance, you’re in total control of when your pallet moves.

You also have two core delivery options:

Economy: Our standard option, which typically delivers your pallet 2 working days after collection.

Premium: Our fastest option, which delivers your pallet the very next working day.

In addition, you can choose the following delivery upgrades for extra convenience:

Morning delivery: Both Economy and Premium options can be set for delivery before 12:00 PM.

Saturday delivery: Our Premium option can be upgraded for Saturday delivery before 2:00 PM.

Market-leading tracking and 2-hour ETAs

We’ve been shipping pallets for over 30 years, constantly investing in new technologies and creating our own industry-firsts to provide full visibility of your pallet’s journey.

We’re one of the only pallet delivery services that provides 2-hour ETAs on delivery day. Our delivery window ensures the person receiving the pallet isn’t waiting around all day without any indication of when it will arrive. Other pallet shipping websites simply do not provide this level of precision.

All pallets get scanned multiple times as they pass through our infrastructure, and it’s all visible on the Palletways Portal, our tracking system. You’re given an 11 digit tracking number which you can use to keep up-to-date on your pallets movements. Every consignment concludes with proof of delivery to the kerbside of the address. Unsure what kerbside delivery means? We have a guide you can read here.

Top-tier customer service & 5-Star local drivers

If you ever have a question or need a hand, you’ll speak directly to a Palletways employee, someone who has direct access to your delivery details, not an uninvested third-party broker. Simply reach out via live chat or email for a fast, helpful response.

We don’t just promise great service, we deliver it. With over 5,000 reviews on Trustpilot and an official ‘Great’ rating, our customers consistently praise our hassle-free process. In fact, our local delivery drivers are regularly named in reviews for going above and beyond with a friendly, helpful attitude at your doorstep. We want to earn your trust every time you send a shipment, which is why our team looks after you from start to finish.

Ready to send a pallet?

Thanks for reading our article on why Palletways Online is the best pallet delivery service for ad-hoc and one-off pallet shipping. If you’ve got a pallet or multiple pallets to send, you’re in the right place. You can get a quote in minutes using the link below.